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FAQ

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How soon must I cancel my appoinment?You must cancel your appointment within 24 hours of your scheduled appointment date and time.
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Do I need to provide any of the cleaning products/materials or equiptment?No. Not unless you have some specific products or equipment you want us to use.
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Do you wash windows?We spot clean and windex interior windows with all cleaning packages.
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If I do not cancel my appointment within 24 hours will there be a charge?Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.
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What do you charge?We deliver flat rate estimates for each individual household. No two homes are alike. We will carefully tailor our checklist according to your needs. Factoring in size of buildiing, number of rooms and scope of work involved. Our rates are competitive, fair and affordable when you hire our valuable service.
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What if Im not satified?We offer a clean sweep guarantee! If for any reason you are not satified, please contact us within 24 hours to discuss our return. Although we are human if there are problems that can be resolved within minutes, we will not return for that. We’re a company of people that do what we’ve promised to do. And we try to do it better every time, from providing exceptional customer service and ensuring your home is left fresh and clean.
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What do you offer that others may not?Great question! Most of our packages also include bed linen changes, laundry folding, blinds, for example. Much of which is not included at other companies without extra fees.
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What products do you use?We have a variety of products and eco-friendly products, as well as ones to successfully get the job done. We can also use your products if you wish.
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How do you get into our home?Most people give us a key or a code to access the home. We tag the keys with a random number. No name or address is on the key, so it can only be tracked by our office. It is very secure.
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Do I need to be home?No, you don’t need to be home if you wish to be gone during the appointment.  We ask to give our cleaners efficient space while cleaning to ensure best results. Most of our customers entrust us with a key or garage code – which is kept secure.  Otherwise, you can provide us with another method of access to your home and we’ll lock up when we leave.
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How long will my cleaning take?We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning.  We clean until we are finished for a standard home and within reason.  For special cases or extremely large homes, we may adjust the estimate and price for fairness.
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